Shipping Policy

Effective as of: September 11, 2026

Thank you for shopping with HOODINK at https://smartchristmastreelights.com! We are committed to delivering your "Smart Christmas Tree Lights" products efficiently and reliably. Please review our shipping policy below.

1. Shipping Rates

We offer a flat rate shipping fee of $8.95 per order for all domestic shipments. International shipping rates will be calculated at checkout based on destination and package weight.

2. Order Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

3. Domestic Shipping

For orders within the United States, we typically use USPS or UPS. Once shipped, you can expect your order to arrive within 5-10 business days.

4. International Shipping

We offer international shipping to many countries. International orders typically arrive within 10-25 business days after shipment, depending on the destination and customs processing times.

Customs, Duties, and Taxes: Please be aware that international orders may be subject to customs duties, taxes, and fees levied by the destination country. These charges are the sole responsibility of the buyer and are not included in the item price or shipping cost. We recommend checking with your local customs office for more information before placing your order.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this tracking number to monitor the status of your shipment directly on the carrier's website.

6. Shipping Delays

While we strive to ensure timely delivery, HOODINK is not responsible for delays caused by shipping carriers, unforeseen weather conditions, customs processing, or other factors beyond our direct control. We will, however, do our best to assist you in tracking your package and resolving any issues that may arise.

7. P.O. Box and APO/FPO Addresses

We support shipping to P.O. Box and APO/FPO addresses. Please note that these shipments are exclusively handled by USPS.

8. Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please contact us at support@smartchristmastreelights.com within 7 days of the expected delivery date (for lost packages) or within 7 days of delivery (for damaged packages). Please provide your order number and, for damaged items, clear photos of the damage to the product and packaging. We will work with you and the shipping carrier to resolve the issue, which may include sending a replacement or issuing a refund.

9. Restricted Countries

Due to various legal and logistical restrictions, we are unable to ship to certain countries. If your country is not available during checkout, we currently do not ship to that location.